ABOUT THE JOB

You will be part of the Salesforce team with experienced colleagues, consisting of business consultants, project managers, developers, and quality experts. In the team, we seek to innovate the classic project model in relation to both customers and internal partners. Both our team's focus, and our ways of working are very directed at helping our clients succeed. That said, we have a lot of fun while doing so – team spirit and taking care of each other are keys to our continuous success. We work across the Salesforce Customer 360 solutions – Commerce Cloud, Marketing Cloud, Service Cloud as the main solutions. And we build solutions from classic web to mobile apps and future in-store commerce.

Your focus as Client Director is on growing the business and relationship with our clients through data-driven consultancy and guidance for both team and clients towards great customer experience and growth. Yes, it is sales, only in the trusted, relational and truly competence, and team-oriented way.

If you join IMPACT, we would love to see a strong contribution to the team from your competence and that you are energetic and passionate in your personal style. We will help you grow and become even more skilled within your area of expertise in an area where there is always something new to learn.

The role is broad, but the following will be expected of you:

• Client advisory on digital commerce and value-generating activities, and thereby contributing to sales and new projects - lining up solid roadmaps and backlogs, and team bookings
• Commercial and professional guidance for your customer portfolio, including ensuring customer growth and achieving their defined KPIs
• Creating and presenting strategy, concepts, and inspiration for customers
• Responsible for diligent and professional account follow up and growth
• Matching customer needs (and sometimes making them aware of these) with our Salesforce offerings and collaborate with Salesforce on commerce opportunities
• Learn and communicate new solutions in Salesforce Customer 360 and digital commerce

YOUR PROFILE

• Strong e-commerce experience. It is a big plus if you have hands-on experience with driving, managing, or building an e-commerce business
• Strong commercial and growth-oriented consultancy mindset, with great ability to understand your client's business and convert into practical advisory
• Technical understanding and/or experience with technical projects, preferably related to e-commerce (PIM, ERP, CMS, various digital marketing tools, etc.)
• Salesforce Commerce Cloud experience is a bonus (also other relevant Salesforce related clouds - Marketing Cloud and Service Cloud etc.)
• Big plus if you have experience in handling clients, accounts and projects and growing client relationships over time
• Self-driven and can-do mindset, as well as big team player with an eagerness to see how your knowledge and teamwork can create results for clients
• You are capable to drive and improve processes and work across the organization and create enthusiasm with the customer and our teams

ABOUT IMPACT

IMPACT is a digital agency with 350 employees with offices in Copenhagen, Stockholm, Lisbon, Odense, and Aarhus. We are the leading agency in Scandinavia within commerce experiences and results. Our work crosses strategy, customer experience, implementation of platforms, and digital marketing. We thrive on optimizing and creating results for our clients. On Salesforce that includes brands as Jabra, Ganni, Hummel, Acne, Samsøe Samsøe, Zizzi, and more. As the company behind the Omnichannel Index, we are the thought leaders in omnichannel commerce and data-driven marketing. We have a 360 view on digital commerce and that is what makes IMPACT one of the strongest players in the market proudly serving customers from strategy to execution and continuous value optimization.

The Salesforce team in IMPACT is one of our fastest-growing teams and an important strategic area for the general success of IMPACT. As a Client Director, you will play a pivotal role in the scaling of the team and customer portfolio. We have reached a critical point in the market where both customers and Salesforce see IMPACT as a preferred partner for their Salesforce commerce solutions. To elevate this position further, the Client Director is a key team player in creating customer attraction- and strategic partnering.

WHAT CAN YOU EXPECT FROM US

At IMPACT you will work with skilled colleagues that aspire to be some of the best within their field. As a company, we want to support this and strengthen our Talent Development offerings, feedback culture, and Project Management approach. We strive to be an organization where a great Employee Experience is at its core and where we can challenge the "normal" way of working as an agency. We all have a voice in this, and you would too.

CONTACT

Send application and CV via the link below. Interviews are held on an ongoing basis, as the position is to be filled as soon as possible.

If you have any questions, you are welcome to contact Talent Acquisition Partner, Signe Gry Bangsgaard Høybye +45 3037 0630

We are looking forward to hearing from you!

A part of IMPACT Commerce

As IMPACT Commerce, our talented teams at IMPACT, Improove and IMPACT Extend exist to change commerce for the better. From Sweden and Denmark to Portugal and Serbia, we’re 350+ brilliant minds building experiences using strategy, design, tech and optimisation. We cover all the major tech platforms, and we work with some of the most exciting businesses – all while making a sincere effort to stay down-to-earth. It’s who we are, and it’s the kind of talent we want to attract.

impactcommerce.com

improove.se

impactextend.dk