ABOUT THE JOB AND TEAM

Commercial Managers get a kick out of starting the growth journey for prospective IMPACT customers in digital commerce. They relentlessly groom and pay attention to the customer pipeline and can seed the ground for successful long-lasting customer relations in unified commerce.

The Salesforce team at IMPACT works with some of Scandinavia’s most important brands and catalyze their digital growth by implementing Salesforce digital commerce solutions. As Commercial Manager you will be responsible for ensuring a solid pipeline and meeting sales budgets both with new logos and existing logos. You will work closely with the re-bizz Client Directors and the new-bizz team to ensure we have the right deals lined up and closed in time and on the right conditions for our agile design and development teams.

The team has Scandinavia’s most talented team in Salesforce digital commerce solutions. We work across the Salesforce Customer 360 solutions – Commerce Cloud, Marketing Cloud, Service Cloud and Order Management as the main solutions. We see this suite as a key enabler to propel unified commerce, where the team builds solutions from web to mobile apps and future in-store commerce.

The roles you will work closely with are client directors, business analysts and commerce consultants, project managers, designers, specialized developers, and quality experts and the mission will be to close deals that bring success for the customer and great execution for our team. We want to be both the most inspiring place to be in digital commerce for our clients and our staff.

If you join IMPACT, we would love to see a strong contribution to the team from your competence and that you are energetic and passionate in your personal style. We will help you grow and become even more skilled within your area of expertise in an area where there is always something new to learn.

The role is broad, but the following will be expected of you:

• Drive deals on key customer prospects through our sales process with the aim of winning the deal with a great Salesforce team
• Ensure account plans, roadmaps and performance enhancing initiatives are lined up for all customers in the Salesforce portfolio
• Pipeline build-up and management across new and existing customers and groom and manage an ever up to date portfolio
• Drive closing of deals per budget to ensure high utilization and activity in our agile design and development teams

• Sales budgeting and CRM management, incl. close plans for all Salesforce customers across all Salesforce products (e.g., Commerce Cloud, Marketing Cloud, Service Cloud, OMS)
• Work closely with Client Directors, Consultants and Solutions advisors to ensure the right team for closing deals
• Participate with Salesforce Consulting and Client Directors presentation of strategy, concepts, and inspiration for customers based on Salesforce products
• Matching customer needs (and sometimes making them aware of these) with our Salesforce offerings and collaborate with Salesforce on commerce opportunities
• Learn and communicate novel solutions in Salesforce Customer 360 and digital commerce

• Be an evangelist of Unified commerce and drive deals that cut across digital and physical commerce

YOUR PROFILE

• Strong sales performance from various jobs, having climbed from individual sales to directing a portfolio of sales activities with focus on pipeline, deal closing and growth in the digital commerce arena.
• Sales experience from digital commerce is a strong plus

• Technical understanding and/or experience with technical projects, preferably related to e-commerce (PIM, ERP, CMS, various digital marketing tools, etc.)
• Salesforce product experience is a bonus (also other relevant Salesforce related clouds - Marketing Cloud and Service Cloud etc.)
• Self-driven and can-do mindset, as well as big team player with an eagerness to see how your knowledge and teamwork can create results for clients
• A natural team player who achieves own success through the team’s success

ABOUT IMPACT

IMPACT is a digital agency with 350 employees with offices in Copenhagen, Stockholm, Lisbon, Odense, and Aarhus. We are the leading agency in Scandinavia within commerce experiences and results. Our work crosses strategy, customer experience, implementation of platforms, and digital marketing. We thrive on optimizing and creating results for our clients. On Salesforce that includes brands as Jabra, Ganni, Hummel, Acne, Samsøe Samsøe, Zizzi, and more. As the company behind the Omnichannel Index, we are the thought leaders in omnichannel commerce and data-driven marketing. We have a 360 view on digital commerce and that is what makes IMPACT one of the strongest players in the market proudly serving customers from strategy to execution and continuous value optimization.

The Salesforce team in IMPACT is one of our fastest-growing teams and an important strategic area for the general success of IMPACT. As a Client Director, you will play a pivotal role in the scaling of the team and customer portfolio. We have reached a critical point in the market where both customers and Salesforce see IMPACT as a preferred partner for their Salesforce commerce solutions. To elevate this position further, the Client Director is a key team player in creating customer attraction- and strategic partnering.

WHAT CAN YOU EXPECT FROM US

At IMPACT you will work with skilled colleagues that aspire to be some of the best within their field. As a company, we want to support this and strengthen our Talent Development offerings, feedback culture, and Project Management approach. We strive to be an organization where a great Employee Experience is at its core and where we can challenge the "normal" way of working as an agency. We all have a voice in this, and you would too.

CONTACT

Send application and CV via the link below. Interviews are held on an ongoing basis, as the position is to be filled as soon as possible.

If you have any questions, you are welcome to contact Talent Acquisition Partner, Signe Gry Bangsgaard Høybye +45 3037 0630

We are looking forward to hearing from you!

A part of IMPACT Commerce

As IMPACT Commerce, our talented teams at IMPACT, Improove and IMPACT Extend exist to change commerce for the better. From Sweden and Denmark to Portugal and Serbia, we are 350+ brilliant minds building experiences using strategy, design, tech, and optimization. We cover all the major tech platforms, and we work with some of the most exciting businesses – all while making a sincere effort to stay down-to-earth. It is who we are, and it is the kind of talent we want to attract.

impactcommerce.com

improove.se

impactextend.dk